Denton and Reddish MP, Andrew Gwynne, joined the Leonard Cheshire disability charity at a parliamentary event to highlight their #MakeCareFair campaign for good quality social care and an end to rushed 15 minute personal care visits which can deprive people of dignified and compassionate care.

Over 12,000 people are still receiving ‘flying’ 15-minute personal care visits across England according to freedom of information requests by Leonard Cheshire, a leading disability charity.

Every day many disabled people receive personal care. This support is vital so that disabled people can wash, dress, eat or go to the toilet. Local councils decide how much support disabled people get. But more and more councils are providing people with flying 15-minute care visits. These visits are simply too short to support disabled people with dignity.

Flying visits in England continue despite statutory guidance within the Care Act 2014, which came into force in April 2015 stating: ‘short home-care visits of 15 minutes or less are not appropriate for people who need support with intimate care needs.’ [1] The charity has long campaigned against the use of 15-minute personal care visits to support people with basic needs such as washing, dressing and eating. These can deprive people of dignified and compassionate care.

Andrew Gwynne said:

“I was delighted to join Leonard Cheshire Disability in support of their #MakeCareFair campaign. These 15 minute personal care visits rob too many people of their dignity and are completely unacceptable.


“15 minute visits are a symptom of the problem of the chronic underfunding of social care. The Government must take action now to make these visits a thing of the past and ensure that no one has to experience undignified care.”

Neil Heslop, Leonard Cheshire’s Chief Executive added:

‘As we approach the long awaited government green paper on social care, the situation is tough in the sector. Inadequate flying visits are indicative of a care system in crisis and coupled with PIP shortcomings have rendered disabled people an increasingly embattled, beleaguered community, singled out for punitive measures.


‘We will continue to campaign for the critical long term funding that is needed to transform the provision of care and improve the quality of thousands of lives.’

[1] DoH Care and Support Statutory Guidance

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