Andrew Gwynne MP, Labour’s Shadow Health Minister, in response to official figures showing the NHS is now receiving more than 3,000 written complaints per week, said:

“This is yet another worrying sign of an NHS heading in the wrong direction.

“David Cameron promised to protect the NHS but he has cut the NHS budget for two years running and we are now seeing the effects of this. On his watch, we have seen the NHS lose nearly 5,000 nurses since the General Election. In just two years the Prime Minister has turned a successful NHS into a service that’s demoralised, destabilised and fearful of the future.

“It will not come as a surprise that more and more patients are writing formal complaints. This Government is throwing the NHS into chaos with an unnecessary re-organisation of the back office, costing over £3 billion, that has taken eyes off patient care. Ministers are leaving patients in pain and discomfort as more patients are forced to wait longer in A&E. The Government must get an urgent grip on the NHS – patients and staff deserve much better.”

Ends

Editor’s notes:

Health and Social Care Information Centre (HSCIC) figures show there were 162,100 complaints made between 2011-2012 – an increase of 12,364 (8.3 per cent) from 2010-11:

http://www.ic.nhs.uk/statistics-and-data-collections/audits-and-performance/complaints/data-on-written-complaints-in-the-nhs-2011-12

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